Tips for Air Travelers 

The Air Carrier Access Act (ACAA) prohibits discrimination based on disability in air travel. The law requires airlines to: allow pre-boarding, provide timely boarding and deplaning assistance, and stow and return a passenger’s wheelchair or assistive device in the manner that it was received.

Air travel issues are the number one complaint we hear from our members. Letting airlines know about the accommodations that you need prior to arrival may help ease the burden of air travel. Here are some tips that can help you navigate air travel:

Air Travel Planning

  • Make airline reservations as early as possible and be specific when discussing special needs.

  • Call the airline a week in advance of your flight to confirm special arrangements.

  • Plan ahead for TSA security. You can learn more about procedures for passengers with disabilities on the TSA Special Procedures page.

  • Check frequently for information on changing laws and resources

To see step-by-step instructions for airport arrival, screening, exiting the plane and more, download the PVA Air Travel Guide.

PVA Air Travel Guide